Privacy Policy

1. Introduction

Trip.Aid is operated by Site Aid Ltd ("we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Your email address
• Your name
• Authentication credentials (stored securely by our auth provider)

2.2 Trip Data

When you use Trip.Aid to plan trips, we collect:

• Trip details (destinations, dates, preferences)
• Travel documents and screenshots you upload
• Itinerary items, accommodation details, and travel plans
• Cost and expense information you enter
• Photos and memories you share
• Chat messages between trip members

2.3 Automatically Collected Information

We may automatically collect:

• Device information (type, operating system)
• Usage data (features used, interactions)
• Basic analytics to improve the Service
• Crash reports or error diagnostics when available from the app platform
• Push notification registration details associated with your account and device, when you allow phone notifications

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Enable trip planning and collaboration features
• Process cost-splitting calculations
• Send trip invitations, itinerary reminders, and other trip notifications at your request or as part of the trip service
• Process documents or booking screenshots using AI when you choose an extraction feature
• Manage optional paid subscriptions and associated payment status through our payment processor where offered
• Communicate with you about your account and trips
• Ensure the security and integrity of our platform

4. Data Sharing

We do not sell your personal data. We share your information only:

• With other trip members you invite (trip details, itinerary, photos, messages)
• With service providers that help us operate the platform (including Base44 for app hosting and authentication, Apple for iPhone push delivery, and providers of email, maps and AI features when those features are used)
• With a payment processor such as Stripe when you choose a paid plan, so it can securely process the payment and subscription
• When required by law or to protect our rights

5. Data Retention

We retain your account information and trip data for as long as your account is active. You can delete your trips at any time. If you delete your account, we will delete your personal data within a reasonable timeframe, except where we are required to retain it by law.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption in transit (HTTPS) and at rest, secure authentication, and access controls.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability

To exercise these rights, contact us at the email below.

8. Device Permissions

Trip.Aid requests access to the following device resources only when you choose to use the related features:

• Camera: Trip.Aid uses your camera when you choose to take and upload a photo, for example a picture of accommodation, an activity, a receipt or a trip memory.
• Photo Library: Trip.Aid accesses your photo library when you choose an existing image to upload, for example a holiday photo, booking confirmation, receipt or activity idea.
• Location: Trip.Aid uses your location while you use the app to show your position on a map and help you find nearby places to add to a trip.
• Microphone: Trip.Aid uses the microphone only when you choose to record a voice message in group chat.
• Speech Recognition: Trip.Aid uses speech recognition only when you choose to dictate a chat message or trip note.
• Push Notifications: If you allow alerts, the native app and its notification provider register your device to deliver generic trip reminders, itinerary updates, group activity alerts and account messages. We link push delivery to your Trip.Aid account for routing. You can turn off phone notifications in Profile or in the iPhone Settings app. In-app notifications remain available.

Trip.Aid does not access your contacts, calendar, Bluetooth, local network, motion sensors, Face ID, or advertising tracker.

9. Third-Party Services

Our Service relies on hosting, authentication, storage and notification service providers; optional features may involve Google or Apple sign-in, Stripe payments, map providers or AI document extraction. We share only information needed to provide a requested feature or operate the Service. These providers may handle information under their own privacy terms. To learn about access, correction or deletion of your information, contact us using the address below or use the in-app account deletion controls.

10. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Your continued use after changes take effect constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

📧 privacy@tripaid.online